Tidest Refund Policy

At Tidest, your satisfaction is our priority. If you are not completely happy with a product you received, we’re here to help. Please review our refund policy below to understand how returns and refunds work.

1. Eligibility for Refund

You may request a refund within 7 days of receiving your order, if:

• The item is defective, damaged, incomplete, or not as described.
• The product is unopened, unused, and in its original packaging (for items like electronics, fashion, and accessories).
• You report the issue within 24-48 hours of delivery for perishable, fragile, or time-sensitive items.

2. Non-Refundable Items

Refunds will not be issued for:

• Items returned without original packaging or missing accessories/manuals.
• Personal care, underwear, or intimate products for hygiene reasons (unless defective).
• Products marked as “Non-returnable” on the product page.
• Orders reported after the refund window (7 days)

3. How to Request a Refund

1. Go to your Tidest account > Orders > Request Return/Refund.

2. Select the item, choose the reason, and upload supporting pictures (if applicable).

3. Submit the form. Our team will respond within 24–48 hours.

You can also reach us via: 📞 08131877836

📧 contact@tidest.com.ng

4. Refund Processing Time

Once your returned item is received and inspected:

Refunds will be issued to your original payment method, wallet, or bank account, depending on your preference.

Processing time is typically 3–7 business days after item verification.

5. Important Notes

For items fulfilled by third-party sellers, return timelines and procedures may vary.

Shipping fees are non-refundable unless the return is due to a Tidest or seller error.

If you received a wrong or defective product, we’ll cover the return shipping costs.

We’re committed to making your shopping experience safe, simple, and stress-free.

Thank you for choosing Tidest.