Tidest Return Policy

At Tidest, we are committed to providing high-quality products and a smooth shopping experience. However, we understand that there may be occasions when you need to return an item. Please read our return policy below for full details.

1. Return Window

You may return eligible items within 7 days from the date of delivery.

To qualify for a return:

The product must be unused, unwashed, and in its original condition and packaging.

All tags, manuals, and accessories must be intact.

The item must be accompanied by the original invoice or proof of purchase.

2. Items Not Eligible for Return

Returns will not be accepted for the following categories:

Opened or used cosmetics, personal care items, or intimate apparel.

Products that are damaged due to misuse, mishandling, or negligence.

Items marked as “non-returnable” on the product page.

Perishable goods (e.g. food, flowers) unless delivered damaged or expired.

Digital products, subscriptions, or services once activated or delivered.

3. How to Initiate a Return

To initiate a return request:

1. Log into your Tidest account.

2. Go to “My Orders”, select the item, and click “Return Item”.

3. Provide a valid reason for the return and upload supporting photos if applicable.

4. Submit your request. Our customer service team will contact you within 24–48 hours with further instructions.

Alternatively, contact us via:

📞 08131877836

📧 contact@tidest.com.ng

4. Return Pickup & Shipping

For eligible items, we may arrange a pickup at your address or provide a drop-off location.

In cases where the return is due to a Tidest or seller error (e.g., wrong or defective product), return shipping is free.

For customer-initiated returns (e.g., change of mind), the customer may bear the return shipping cost.

5. Return Verification & Approval

Once your return is received, it will be inspected to verify that it meets our return conditions.

If approved, you may choose between a replacement, store credit, or a full/partial refund to your original payment method.

If rejected, the item will be returned to you and no refund will be issued.

Return assessments are typically completed within 3–5 business days of receiving the item.

6. Important Notes

Please do not send returns without prior authorization through our platform or customer support.

Returns made outside the 7-day window may not be accepted.

Abuse of the return policy may lead to limitations on your account.

Thank you for shopping with Tidest. We’re here to ensure your satisfaction every step of the way.